Performance Quality Improvement
The YWCA West Central Michigan’s Strategic Plan identifies our overarching goals, mission, vision, and values that guide the organization. Performance Quality Improvement objectives incorporate Strategic Plan goals to ensure we demonstrate a consistent, systemic, and coordinated effort to deliver optimal care in an environment that is healthy, safe, and racism- and violence-free.
The YWCA West Central Michigan takes a holistic approach to the issue of addressing domestic and dating abuse, sexual assault, stalking, and child sexual abuse. Our agency provides prevention (girls leadership, in-school programming for boys and girls, community training, and education), early intervention (medical-forensic nurse examiner program, 24/7 crisis intervention, crisis counseling, and support groups). Ongoing clinical intervention includes in-office and in-home therapy and counseling for families and individuals. Safe Connections provides a safe environment for supervised child visitation and exchange for families who have experienced interpersonal violence, mental illness, or substance abuse. Our domestic abuse shelter provides immediate safety in a supportive environment, while Project HEAL (Housing, Employment Advocacy and Legal support) offers long term interventions through transitional and permanent housing. Our efforts toward addressing interpersonal violence are coordinated and collaborative.
The YWCA’s approach to improving performance involves multiple community partners and disciplines in establishing the plans, processes and mechanisms that comprise performance and quality improvement (PQI) activities.