POSITION SUMMARY

Provides crisis intervention and supportive services at Sojourner House, the short-term emergency shelter for those fleeing domestic violence.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides crisis intervention, information, support and referral to victims calling the crisis telephone line.

• Provides emergency client service intakes.

• Orients new clients to Sojourner House and its policies; enforces Sojourner House policies.

• Documents resident interaction on Biz Stream.

• Maintains data collection as required for resident/staff interaction.

• Performs safety checks, ensuring house safety.

• Performs tasks such as sorting donations, cleaning, and laundering as assigned.

• Attends staff and supervision meetings as required.

• Shifts include some weekends, and holidays throughout the year, and on occasion evenings to cover sick call-ins and vacations.

• Performs other duties as assigned by Senior Director of Residential Services

KNOWLEDGE, SKILLS & ABILITIES

• High school diploma. Additional experience in human or social services, particularly with regard to knowledge of domestic violence and sexual assault is preferred.

• Knowledge of the facts and dynamics of domestic violence and sexual abuse or learned within the first 60 days of hire.

• Active listening, crisis intervention, and problem resolution skills.

• Conflict resolution training.

• Knowledge of community human service resources.

• Good written and excellent oral communication skills.

• Ability to concentrate for extended periods of time on crisis telephone calls, client assessments, and related documentation.

• Ability to communicate with individuals from diverse cultures and backgrounds.

• Demonstrated commitment to the empowerment of women and promotion of diversity.

• Must be able to enter and retrieve data using computer systems, systems applications, and other office equipment.

• Ability to manage multiple crisis situations while maintaining an even temperament that will allow for quick decision making.

• Ability to be qualified as an approved driver for the YWCA.

• Physically able to: climb, walk, stand, push, pull, lift, grasp, talk, hear, see, and type.

• Light work involving sitting most of the time and exerting up to 20 pounds of force occasionally and up to 10 pounds of force frequently for purposes of lifting, carrying, pushing, pulling or otherwise moving objects.

• Visual acuity is required to perform duties involving operating motor vehicles, or performing tasks involving analysis of data, transcribing, viewing a computer terminal, extensive reading, or making general observations of facilities and/or surroundings.

WORKING CONDITIONS

• Working environment is considered unpredictable, based upon the high level of client stress and the safety needs of residents and staff.

• Conditions are subject to occasional exposure to agitated or threatening individuals.

• Irregular work hours may exist, including early morning, evening, weekends, and holidays.

• Office conditions exist within a heavy traffic area, subject to significant telephone and face-to-face interaction.

The YWCA West Central Michigan is a equal opportunity employer.

Pay: $19.25 per hour

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