Are you passionate about the power of volunteering to build community? Do you thrive while creating connection and nurturing relationships? Find joy in working alongside others to support survivors?

If you thought, “Hey, that sounds like me!,” we’re looking for someone just like you to join our team. As the Volunteer Advocate Program Manager, you will coordinate our incredible group of Volunteer Advocates, ensuring that survivors of domestic violence and sexual assault have access to the services of the YWCA Nurse Examiner Program 24/7/365. You’ll join a tight-knit team that works together to empower not only survivors, but also each other. Here, your presence matters; your voice matters; you matter.

About the Position

The YWCA West Central Michigan is seeking a Full-time Volunteer Advocate Program Manager to join our Advocacy and Resource Services team. The salary range is $20.96 -$24.08 per hour dependent on experience. This role is two-fold: as a Volunteer Program Manager, this role recruits, trains, and manages volunteer advocates for the Nurse Examiner Program (NEP) and YWCA Helpline. As a Crisis Intervention Advocate, this role provides support services for sexual assault and domestic violence survivors, and their support people, who utilize the services of the NEP in the form of advocacy for medical-forensic examinations.

About YWCA West Central Michigan

Our mission is Eliminating Racism; Empowering Women and Girls; Promoting Peace, Justice, Freedom, and Dignity for All. Where racism and sexism give rise to domestic and sexual violence, we help empower survivors with expert, comprehensive services: 24-hour confidential helpline, safety planning, legal help, domestic violence emergency shelter and supportive housing, medical-forensic examinations, counseling and support groups for victims; supervised parenting time and safe custody exchange. We seek to reflect the diverse community it serves and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

About You

You enjoy creating and nurturing connections between volunteers and the agency they serve. You thrive in a collaborative environment that values compassion and empathy. You play a vital role in ensuring that the YWCA Nurse Examiner Program is able to serve survivors in our community every single hour, day and week of the year.

Essential Duties & Responsibilities

(Volunteer Program Manager)

· Recruit, train and supervise Volunteers to provide direct crisis intervention to survivors of sexual assault and domestic violence.

· Provide training of and consultation with new staff and interns regarding providing crisis advocacy and support to survivors during their medical-forensic examination.

· Manage volunteers by scheduling, providing staff support, and conducting regular meetings.

· Ensure coverage of all on-call hours by scheduling Volunteers, or by acting as on-call advocate.

· Regularly review and update Advocate training materials to ensure up-to-date information and content.

· Work with marketing and communications staff to promote the Volunteer Advocate Program and recruit Volunteer Advocates.

· Work with Senior Director of Development to solicit donations for Volunteer recognition and support.

· Provide Volunteer recognition through special events.

· Coordinate with the Nurse Examiner Program Director for ongoing staff, Volunteer, and program feedback.

(Crisis Intervention Advocate)

· Provide advocacy for sexual assault and domestic violence survivors in the NEP in the form of medical-forensic examination advocacy during the daytime business hours of the program.

· As assigned, share in providing staff back-up to Volunteer Advocates answering the YWCA Helpline evenings and weekends, approximately 10 days per month.

· Interact with personnel of local law enforcement, area hospitals, court personnel, and social or human service agencies when advocating for clients and the program.

· Attend and participate in monthly Advocacy & Resource Services (ARS) and NEP team meetings, consultation, individual and group supervision, and other staff meetings.

· Conduct community presentations providing information about services and how to access those services, as requested and assigned.

· Participate in community committees or task forces as assigned.

· Create and maintain relationships with community partners.

· Participate in outreach opportunities within the community as able.

· Support data management activities of crisis programs (Nurse Examiner and Advocacy & Resource Services), as needed.

· Report staff back-up hours to payroll on a bi-weekly basis.

· Perform other duties as assigned by the supervisor.

Qualifications

· Bachelor’s degree preferred but will consider candidates with equivalent experience.

· Minimum of two years' work experience in a related field.

· Experience in volunteer management and community outreach highly preferred.

· Ability to network and build community support for the Volunteer program.

· Knowledge of the facts and dynamics of sexual assault, domestic violence, stalking and child sexual abuse preferred.

· Knowledge of community resources and the criminal justice system preferred.

· Excellent written and oral communication skills.

· Ability to communicate with and recruit individuals from diverse cultures and backgrounds.

· Must be able to enter and retrieve data using computer systems, systems applications, and other office equipment.

· Must be able to function independently and have flexibility, personal integrity, and the ability to work effectively with clients, staff, and support agencies.

· Must be able to utilize active listening and crisis intervention skills when working with disabled, elderly, emotionally upset, and at times hostile people within the facility.

· Must possess the ability to make independent decisions when circumstances warrant such action.

· Has access to and willingness to use personal transportation for business purposes, with compensation as allowed per policy.

· Ability to be qualified as an approved driver for the YWCA.

· Comfortability with public speaking in a recruiting and training setting.

Working Conditions

· The work environment includes a blend of a traditional office setting and opportunities for independent work in the community, engaging directly with the public.

· Occasional exposure to challenging case conditions due to client’s physical and emotional state, as well as the client’s social or family environment.

· Conditions are subject to occasional exposure to agitated or threatening individuals.

· Irregular work hours may exist, including early morning, evening, weekends, and holidays.

To apply please email your resume and cover letter to Fallon Lee, Director of Crisis Intervention Services fal.lee@ywcawcmi.org. Be sure to clearly and specifically outline how your experience will help make this position successful. Accepting applications until the position is filled.

Job description:

About the Position

The YWCA West Central Michigan is seeking a Full-time Human Resources Manager to join our team. The salary range is $57,100-$67,048 dependent on experience. The Human Resources Manager is responsible for executing Human Resources strategies and ensuring day-to-day operations are carried out in support of the YWCA mission, including but not limited to recruitment, employment policies and procedures, payroll administration, employee benefits, performance management and employee engagement. As a member of the Leadership Team, the HR Manager serves as a business partner and advisor to departmental leaders and the CEO.

About YWCA West Central Michigan

Our mission is Eliminating Racism; Empowering Women and Girls; Promoting Peace, Justice, Freedom, and Dignity for All. Where racism and sexism give rise to domestic and sexual violence, we help empower survivors with expert, comprehensive services: 24-hour confidential helpline, safety planning, legal help, domestic violence emergency shelter and supportive housing, medical-forensic examinations, counseling and support groups for victims; supervised parenting time and safe custody exchange. We seek to reflect the diverse community it serves and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

ESSENTIAL DUTIES & RESPONSIBILITIES

·Manages of the recruitment and selection strategy and process.

·Develops and administers human resources policies, procedures and practices in accordance with YWCA mission and federal, state and local laws and regulations.

·Collaborates with CEO and Leadership team to ensure that staff and structure support organizational values and strategic priorities.

·Promotes positive employee relations through design, communication and interpretation of policies and programs.

·Oversees onboarding and offboarding process ensuring comprehensive documentation and engaging experience.

·Develops and implements the organization’s diversity and equity initiatives and strategies to attract, hire and retain a diverse and inclusive workplace.

·Manages continuous improvement of how we manage and motivate performance against organizational, departmental and personal performance goals.

·Supports, coaches, and mentors supervisors in role as it relates to hiring and performance management.

·Manages dispute resolution, including investigations ensuring all parties are heard and treated with respect, handled with the highest amount of confidentiality, and ensures all matters are documented and that legal risk is mitigated.

·Works with Leadership Team to establish a succession plan that corresponds to the strategy and objectives of the YWCA.

· Manages and supports the assessment of organizational needs and the design, implementation and evaluation of programs that facilitate the professional development and continuous learning of team members, particularly leadership and emerging leaders.

·Manage and administer annual compliance training requirements including but not limited to New Service Provider training, Sexual Harassment, Discrimination, etc.

·Plays a key role in change management initiatives to enable and drive a high-performance and accountable staff culture.

·Manages employment record-keeping process and maintains all physical and digital records.

·Responsible for timely and accurate payroll processing and relative record maintenance including time and attendance, benefits, withholdings, etc. as well as supporting reconciliation and accounting.

·Supports realization of the business strategy by building and implementing competencies, behaviors, structures, processes to successfully manage organizational re-structuring, re-design, staffing models, culture, etc.

·Responsible for employee engagement; establishes multiple channels to get staff feedback to take the temperature of the organizational climate.

·Performs benefits administration to include enrollment, tracking, claims resolution, change reporting, approval of invoices for payment, and communicating benefit information to employees. Ensure overall cost effectiveness, research new options, provide transition management during changes. Facilitates education and awareness of benefits to all personnel.

·Research and report on comparison and analysis of YWCA salary/benefit ranges as they relate to the non-profit market as a whole.

·Staff liaison to the Human Resource Committee including preparing materials for meetings.

·Supervise the Human Resources Coordinator

·Manage leaves of absence, worker’s compensation and terminations

·Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

·Bachelor’s degree in HR or business-related function or equivalent experience. SHRM and/or HRCI certifications preferred.

·Minimum of three years of human resources or related work experience.

·High degree of accuracy, attention to detail, and organizational skills required.

·Ability to take initiative on projects with limited supervision.

·Ability to handle multiple tasks simultaneously, often in time-sensitive circumstances, while maintaining the highest level of service quality.

·High level of professionalism and discretion required.

·Organizational development mindset with experience in strategy development, change management, and restructuring practices.

·Strong written and oral communication skills including the ability to present information to all levels of staff and to the Board.

·A participatory leadership style that encourages collaboration, cooperation and personal growth with excellent interpersonal and negotiating skills.

·Working knowledge of Diversity and Inclusion/anti-racism policies and practices; applying equity leans to organizational practices and culture.

·Proficiency with various technologies, including but not limited to Windows and SQL server platforms, and Microsoft Office applications.

· Physically able to: talk, hear, see, type, and perform repetitive motion.

· Sedentary work involving sitting most of the time and exerting negligible amounts of force for purposes of lifting, carrying, pushing, pulling or otherwise moving objects.

WORKING CONDITIONS

· Typical office conditions exist.

· Irregular work hours may exist, including early morning, evening, weekends, and holidays.

· Indoor/outdoor working conditions exist.

· Conditions include occasional exposure to close quarters, enclosed rooms, crawl spaces, and other similar areas.

· Conditions are subject to occasional exposure to agitated or threatening individuals.

To apply please submit your resume and cover letter to Deb O’Leary (doleary@ywcawcmi.org). Be sure to clearly and specifically outline how your experience will help make this position successful. Accepting applications until the position is filled.