Pandemic Protocols and Info

All YWCA services are available in-person. Some are available by phone and video as well. For more information, call our 24/7 Confidential Helpline at 616-454-9922 (454-YWCA) or go to

The YWCA prioritizes the health and safety of the survivors and families we serve, our staff, partners, and community. We support the use of approved COVID-19 vaccines. We also understand that not all individuals are able to or comfortable being immunized. Our pandemic protocols are intended to balance health, safety, and confidentiality related to medical conditions and choices.

When on site at the YWCA:

  • Maintain social distance.
  • Masks are optional. Be mindful and respectful of those around you.
  • Please wear a mask or reschedule your appointment if you are not feeling well or have a fever.